RETURNS & NON-DELIVERY
We do not accept returns on any of our pieces after we ship them.
We are fully committed to making our customers happy, so once your painting is completed, we will send you a photo to confirm it. We will only proceed with the shipping process once you have approved the photo.
We are sorry, it is not possible to exchange a painting for another.
In the unlikely event when the artwork has not been delivered and returns to sender, you have the option of a refund or reshipment. Refunds upon non-delivery don’t include shipping fees; reshipment involves additional shipping costs.
It will take 7-14 business days to process and ship your order (5-10 business days to finish the painting, 3-5 business days to your home by express delivery).
Each piece of art is packed with care and ships in protective packaging. The price of shipping includes the price of packaging and handling costs.
We mainly ship with USPS and FedEx, sometimes with UPS and DHL (international orders) via registered mail. You'll receive the tracking number, which you can use to check on your package's progress. The package usually takes 5 to 7 business days to reach you, but it may take longer depending on where you are.
FASTER SHIPPING OPTIONS
We're happy to let you know that we now offer priority shipping, which means your order will be delivered even faster than before! Please contact us before purchasing and we'll make sure to help.
In some cases you'll need to sign when the package arrives. In rare cases, you'll have to contact your local post office to see if a delivery attempt has been made while you were absent.
ADDITIONAL POLICY DETAILS
Please note that due to the limitations of digital photography and the difference of computer monitors, there may be small variations in color between the images you see on this website and the colors of an actual painting. However, we strive to display the colors as accurately as possible.
Copyright law protects all images on this website and the respective works of art. Purchase does not transfer rights of reproduction or resale. You can't use or reproduce these artworks without our permission.