Shipping & Return Policy

RETURNS & EXCHANGES

We're fully committed to making our customers happy. So we strive to complete the painting as soon as possible. Then, once it's ready, we take a photo and send it to you, if you don't have any objections to the painting. However, if for some serious reason you are not satisfied with our work, we can arrange for the order to be returned.

Unstretched Canvases:
we accept returns, although we send a picture of it before delivery for the purpose of confirming the order one more time.

After you receive your order, please contact us within 14 days.

Stretched Canvases: returns are possible, but are highly undesirable, as the shipping cost is quite high. Since in the case of return two-way shipping is removed before refunding the cost, it turns out to be very expensive and not beneficial, first of all, for the buyer.

Custom Orders: we only accept returns for the paintings based on currently available artworks on the website.


Ship items back within 30 days of delivery.

For certain products we can't accept returns if they arrive damaged or defective. 

Our goal is to keep you happy and satisfied. However, if for any reason you are dissatisfied with your purchase, please contact us within 14 days of receiving it.

REFUNDS
We will provide you with a refund within 14 days of receiving the artwork. However, refunds on returns include the shipping fees for the original delivery but you need to bear the costs related to the return.

EXCHANGES
It is not possible to exchange a painting for another. If you wish to change the painting, we will first need to process a return and refund. Once this has taken place, you can place a new order.

NON-DELIVERY
In the unlikely event when the artwork has not been delivered and returns to sender, you have the option of a refund or reshipment. Refunds upon non-delivery don’t include shipping fees; reshipment involves additional shipping costs.


SHIPPING POLICIES

PROCESSING ORDERS
It will take 7-14 business days to process and ship your order (5-10 business days to finish the painting, 3-5 business days to your home by express delivery).

PACKAGING
Each piece of art is packed with care and ships in protective packaging. The price of shipping includes the price of packaging and handling costs.

POSTAL SERVICE
We mainly ship with USPS and FedEx, sometimes with UPS and DHL (international orders) via registered mail. You'll receive the tracking number, which you can use to check on your package's progress. The package usually takes 5 to 7 business days to reach you, but it may take longer depending on where you are.

FASTER SHIPPING OPTIONS
We're happy to let you know that we now offer priority shipping, which means your order will be delivered even faster than before! Please contact us before purchasing and we'll make sure to help.

RECEIPT
In some cases you'll need to sign when the package arrives. In rare cases, you'll have to contact your local post office to see if a delivery attempt has been made while you were absent.


ADDITIONAL POLICY DETAILS

COLOR DISCLAIMER
Please note that due to the limitations of digital photography and the difference of computer monitors, there may be small variations in color between the images you see on this website and the colors of an actual painting. However, we strive to display the colors as accurately as possible.

COPYRIGHT
Copyright law protects all images on this website and the respective works of art. Purchase does not transfer rights of reproduction or resale. You can't use or reproduce these artworks without our permission.