Shipping Policy

Our artists will start painting  immediately after your order. It will take 2-3 weeks to paint the artwork. We will ship your order within 1-2 business days after the painting is ready. You will receive an order confirmation and tracking number when your order has been shipped. The email will contain order details, shipment details, your tracking number, and a link to track your order.

Apologies! We are unable to change or cancel an order that has been confirmed. However, you will have a chance to return the painting when it is delivered and receive refund.

We’re so sorry you didn’t receive your order! Let us take care of it. Please contact le d'ARTe support.

International Orders

le d'ARTe is currently available in the United States and Canada and to some international destinations.

Orders that ship internationally are estimated to arrive between 4-10 business days. International orders are required to go through Customs, which might affect transit time.

Rest assured, we are working diligently to get your order delivered to you as soon as possible! We sincerely apologize for any delays in international shipping! 

Returns and exchanges

You are able to request a return within 14 days from the delivery date for all countries. In order for the return to be successful, the painting should be in perfect condition and have appropriate packaging.

Please contact support before posting back the package in order to obtain a Return Authorisation number and the relevant information in order to complete the process.

Please note that the customer will have to pay for any costs that may incur when shipping the product back to le d'ARTe.

All overseas customers who wish to return or exchange a product will equally need to contact our Support Team within 14 days of the delivery date and request a Return Authorisation number. They are also kindly requested to mark the package as “returned items” on the Customs Declaration form in order to avoid any unnecessary duty fees and delays in customs.

In the case of returns after cancellation, you are responsible for packaging the artwork.

We will refund to the original form of payment to the original purchaser within 2–3 business days of receiving your return.

Your financial institution may take longer to reflect the refunded transaction.